1. Eligibility for Returns
We strive to provide high-quality products, but if you receive a defective or damaged item, you may request a return or exchange under the following conditions:
- The item must be reported as damaged or defective within 7 days of delivery.
- The product must be unused, in its original packaging, and with all included accessories.
- We do not accept returns for change of mind or incorrect orders placed by the customer.
2. Return Process
- To initiate a return, contact us at [Your Contact Details] with your order details and clear images of the defective item.
- Once your request is reviewed, we will confirm the next steps for returning the item.
- The item must be returned as instructed. Unauthorized returns may not be accepted.
3. Refund Policy
- Refunds are only applicable for defective or damaged products and will be processed after the item is received and inspected.
- Since we offer cash on delivery, refunds will be provided in the form of replacement items or store credit where applicable.
- No refunds will be provided for orders where the item was delivered in good condition.
4. Exchanges
- If an item is found to be defective or damaged, we may offer an exchange instead of a refund.
- Exchanges are subject to product availability. If the same product is unavailable, we will discuss alternative options with the customer.
5. Contact Us
If you have any questions regarding our Refund and Returns Policy, please reach out to us at [email protected].